After more than a decade of helping families and businesses move their belongings, MVM Moving has mastered the art of getting items to their destination on time and undamaged.

We’re happy to share our expertise with you and answer your questions. If you don’t see your question addressed below, please contact us.




Is professional moving expensive?

Professional moving is more affordable than you think. Paying someone to do it right the first time can also eliminate uncomfortable situations like:

  • Trying to find friends or family members willing and able to help you move.
  • Attempting to locate a truck or van large enough to hold all of your belongings in one or two trips.
  • Figuring out the best way to move large or awkward items.
  • Dealing with the aftermath of accidentally damaging your expensive furniture or appliances.

How do you charge for moving and packing services?

We have a few different pricing models based on the type of move. Generally, we charge hourly per move. We do not bill for lunches, breaks or any time not directly associated with your move.

Every move is different; for a more detailed estimation of your moving costs, call us to get a quote over the phone or schedule a time for an estimator to look at your home or business.

Local Moving

We charge hourly for local moving based on the number of movers and trucks that you need. Our billable time is roundtrip from the time we leave our facility until we return. There are no additional charges based on the destination, fuel, trucks, or other standard equipment. Local moves are any moves within 50 miles of your starting destination.

Long Distance Moving

Any move farther than 50 miles from your original destination is a long distance move. These can be across the state, or across the country. MVM Moving charges hourly for long distance moves based on the crew size and number of trucks required for your size move.

Depending on how far your move is, we also carry a fuel charge and overnight fee. Fuel charges are assessed per mile and can be estimated prior to the move using GPS routing. Overnight fees are also estimated in advance if we need to provide out-of-town food and lodging for the moving crew.

Specialty Item Moving

There can sometimes be additional charges for specialty items, or items that are difficult to move such as pianos, safes, fireproof cabinets, hot tubs and commercial-quality gym equipment. Currently, if your specialty item is part of a full home move, it falls into the hourly rate (outside of mileage/rental/overnight charges). The only exception would be a hot tub which will incur an additional fee during a full home move. If you inform the estimator of these items during your consultation, your estimate will be adjusted accordingly.

Materials and Equipment

MVM Moving sells packing materials such as boxes, tape and packing paper. These are billed based on what you actually use. We also provide wardrobe boxes, which can be used and returned on moving day. If you would like wardrobe boxes prior to your move, we require a fully refundable deposit at the time of pickup or delivery.

Special equipment needed for your move, such as car dollies and trailers, incur additional charges. Call us to discuss what you need and we can give you a more specific quote.

Storage

MVM Moving offers indoor and outdoor storage at select locations. We charge monthly for storage, and bill for storage when your move is completed.

Do you have any additional hidden fees?

MVM Moving strives to be as up-front about our fees as possible. If the circumstances of your move change and you need additional equipment or personnel, we’ll always consult you first. You will never be charged for something without your knowledge and permission.

We’re also required by law to publish an intrastate tariff, which is on file at our offices and available by request.

How do I pay MVM Moving?

Payment is due in full upon completion of our work. We accept cash, check and all major credit cards. You will never be charged a deposit. Instead, our guys will finalize the bill and collect payment from you after the final walk-through and everything has been completed to your satisfaction.

Do I have to tip my movers?

If you feel like we did an exceptional job, we encourage you to show your gratitude with a tip. You can tip your movers directly in cash or can add a tip to your total if paying with a check or credit card.

What kind of licensing do you have?

We take moving laws and regulations very seriously and comply with all licensing requirements. MVM Moving is fully licensed and insured to operate interstate and intrastate household goods moves for residential and commercial customers. Our insurance does not require us to be bonded.

For your reference, our licensing information is:

  • Toledo, Ohio:
    • USDOT: 1444491
    • MC: 545936
  • Columbus, Ohio:
    • USDOT: 2834157
    • MC: 947899
  • Fort Wayne, Indiana:
    • USDOT: 309838
    • MC: 76046

Any further questions or requests for information regarding the status of our licensing and insurance can be directed to info@mvmmoving.com. You can also verify our safety and license information through our Company Snapshot on the Federal Motor Carrier Safety Administration.

How does MVM Moving handle heavy items on stairs?

MVM Moving has invested in state-of-the-art equipment to tackle the extremely risky maneuvering of heavy items like gun safes, pianos, and hot tubs. This investment protects both your property and our dedicated team of movers. The professionals handling your move are trained to move in a way that protects themselves and your belongings.

Do you protect my floors and woodwork?

Absolutely! All of our crews bring heavy duty canvas runners and special door jamb pads to your move. If you would like us to bring additional protective materials, just let us know.

What happens if something is damaged during my move?

We do our best to avoid damages while your items are in our care. All moving companies are legally required to allow customers to choose how they would like to be reimbursed in the case of accidental damages, often referred to as cargo coverage.

We offer the following options for cargo coverage:

  • Minimal Reimbursement Coverage – Standard coverage at $0.60 per pound.
  • Full Value Replacement Coverage – Extra coverage at 1 percent of the declared value of the items, at a maximum of $6 per pound.
  • Itemized Coverage – Specific item coverage at 2 percent value of the declared items.
  • Items of Extraordinary Value – Coverage for specific, high-value items valued at $100 or more per pound.

How big are your trucks?

We use late model, 26-foot box trucks. If needed, we also have vans, pickup trucks, and trailers for smaller jobs.

Do you sell moving supplies?

Yes, MVM Moving sells supplies. We have a variety of common moving supplies in stock at our warehouse available for customer pickup during normal business hours or for scheduled delivery.

Our standard inventory includes:

  • Heavy-duty boxes (small, medium, large and extra large)
  • Packing paper
  • Heavy-duty tape
  • Commercial tape guns
  • Wardrobe boxes
  • Mattress bags
  • Plastic wrap

Specialty packing materials are available through special order with a 1 – 2 week turnaround time.

Can you pack my items for me?

Absolutely. Our complete packing and shrink-wrapping services come backed by our 100% satisfaction guarantee.

Can you take apart my furniture?

Yes, MVM Moving offers disassembly and reassembly services at an additional charge. Our movers will bring toolkits for basic disassembly and reassembly of beds, desks, tables, appliances and most other commons household and office furniture.

Do I need to empty furniture drawers?

You may or may not need to empty furniture drawers, depending on the type of furniture.

  • Dressers and Chests of Drawers – Clothing can remain in standard-sized dressers. Please remove any books, jewelry, artwork or other heavy, fragile or valuable items.
  • Wardrobes and Armoires – Large and/or heavy armoires should be emptied.  We do provide free wardrobe boxes to be used and returned to MVM Movers on moving day to address hanging items.
  • Filing Cabinets – Standard, two-drawer filing cabinets can be left full with paperwork. Please lock the cabinets to ensure the files are secure. Filing cabinets larger than two drawers should be emptied.
  • Fire-Proof Cabinets – Lateral and fireproof cabinets should be empty

Can you disconnect my appliances and electronics?

Due to liability regulations with insurance companies, we cannot disconnect or reconnect gas, electric or water lines from any appliances. Please disconnect utility lines from your appliances before we arrive.

We are happy to move your appliances, but cannot remove any items hanging or mounted on the walls, such as TVs and speakers. Please remove all electronics from the walls and unplug them before we arrive.

How early do I need to schedule my move?

We recommend scheduling movers as far in advance as you can. In the summer, our schedule typically fills up 2 – 4 weeks in advance. In the winter, our schedule typically fills up 1 – 2 weeks in advance. Fridays and Saturdays usually fill up first.

If you have a last-minute move, we may still be able to accommodate you. Call us to see if we have availability that meets your needs.

What is the best time of year to move?

We are prepared and equipped to move you any time of year. Although there is never a perfect time to move, spring and fall moving — depending on your location — may bring a reprieve from extreme weather conditions.

What happens if there is bad weather on move day?

Weather can be unpredictable at times, but we don't let that stop us from getting your job done! Most of the weather in the area is easy enough to work through without safety or damage concerns.

During hard rain, we might take a break until the storm passes. You will not be billed for any breaks our crew takes. If there is heavy snow or ice, we sometimes delay morning start times to allow plow trucks to clear the roads or ice to melt.

If you prefer to change your move date due to weather, simply give us a call and we can work to find an alternate date that may work better for you.

Do I need to be present for the entire move?

No, you don’t need to be present for our guys to move you. Before we begin moving, however, we do need to review our contract and reimbursement options with someone and get signatures on the contract to begin work. Please coordinate with us up front or have a friend or family member present if you cannot be present for your move.

What time do you start working?

We are happy to accommodate morning and afternoon moving. Our shifts start at 8 am, meaning our trucks will leave to travel to your location at that time.

Afternoon jobs have no firm start times because they are dependent on when morning jobs are completed. We aim for all afternoon jobs to start between 12 – 2 pm. We call all afternoon appointments before our crews are dispatched to ensure you’re available to meet the team.

What if I only need one item moved within my house?

MVM Moving is happy to help people with in-home moves. Often, that’s single items such as refrigerators, washers and dryers, pianos and bedroom sets.

How do I get started planning my move?

You can contact us at any time to schedule a free consultation. From there, our estimators will talk with you on the phone or visit you in-person to assess the size of your move and write you a free, no-obligation quote.

Contact MVM For An Estimate Today!
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